If you have not logged into the CTC Online system since February 2017, you probably do not have a registered User ID.Please use the Forgot Your User ID? link and select Educator. You must click Educator not Authorized Submitter. On the next page, click the Cancel button to return to the CTC Online Login page. "The information you submitted does not have a match." Please view the Login with your User ID and Password item on this page for additional help.Return to the CTC Online Login page to login using your registered User ID and new Password.If you do not receive the email, please view the I cannot reset my Password item on this page for additional help.An email will be sent to the email address associated to your account when it has been successfully reset.After typing it, please click Email my temporary password. You may be asked to type the email address associated with your account. Type the requested information to reset the password.Click Reset Password on the password has expired page then go to Step 2.Click Forgot Your Password? on the CTC Online Login page then go to Step 2.Click Reset Password on the Expired Password page.Click Forgot Your Password? when you do not remember your password.There are two options for resetting your password. Review the information under the Register using the Create Educator Account link on this page, even if you were issued a document/credential or submitted an application prior to February 2017. "SSN and DOB combination does not match, please try again." On the next page, click the Cancel button to return to the CTC Online Login page. The following messages may appear: "The information you submitted does not have a match." If the User ID page displays, make a note of the User ID and keep it secure.Then type the requested information to view your User ID.Click Forgot Your User ID? on the CTC Online Login page.You can retrieve your registered User ID through the Forgot Your User ID? link. Review the information under the Invalid username/password specified item below for assistance.This message may display when the User ID and Password are typed incorrectly or the account is locked.The following messages may appear: "Invalid username/password specified." Do not copy and paste the password, it will not work. Type the password in the Password field.Type your registered User ID and Password on the CTC Online Login page.Click the Educator Login button on the Commission's Home page.To login if you have a registered User ID: Registered users (new and existing educators) must now login with their User ID and Password. Please see the information under Register using the Create Educator Account link, even if you were issued a document/credential or submitted an application prior to February 2017. If you have not logged into the CTC Online system since February 2017, you probably do not have a registered User ID.
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